OK, so after months of moaning that we have no work to do we are now being bombarded with calls and emails. We are merging (being taken over) with another company, being as they are based in Liverpool and us in the Midlands one site had to go ..... and it was us! We have began the task of migrating everything over to their control. Only it's not going as smoothly as planned.
The works carried out by our end (not that I mean to blow my companies trumpet but...) have all gone fine. When we visit a site to swap over equipment or check the new equipment is working before swapping over in the next few weeks, we have informed the users every step of the way. Letting them know when we will visit, what we will be doing and what they may be expected to do in future. The same cannot be said for their support team. They visit sites with no prior warning, carry out the works and then do not inform the user what they have done or what will be expected of them or what they will need to do to log onto the network now that changes have been made!
We have users constantly calling as they cannot connect to the network - as they have not been told they have been migrated across to their network.
They have also migrated our admin groups across but not the people in those admin groups. Therefore we can no longer resolve users issues as we cannot log onto their PC's and have admin rights! We now have a backlog of work that cannot be carried out as we do not have sufficient priveledges for our own bloody sites!
As much as I've been moaning about the lack of work I resent having to go around tidying up their mess!! And this is the support team which are going to take over our sites in two months time. Our users are used to the best support and cusomter service possible. We attempt a first time fix for every problem. I had to wait three minutes for my call to be answered by their desk this morning - have they not heard of the three rings policy?! Don't tell me that they may have been snowed under with work - we have twice as many users and half as many IT staff as they do. Best of luck to our users getting any assistance with their problems after March when we all leave.
